Axapta Masters is a Gold Microsoft Partner focused on the “sharp-end” of designing, managing and delivering Microsoft Dynamics 365 implementations, integrations, development, support, upgrade and data migration services.
Over the years, we have helped many clients in building their success stories with the implementation and customization of their ERP systems. Our portfolio is abundant with both short and rapid and long and complex implementation of Microsoft Dynamics AX/365 systems.
Our consultants and technical executors are helping both Microsoft Dynamics users and partners to improve their business processes, and to take advantage of the digital transformation.
We provide technical and functional support either remotely or on-site including 24/7 online support, Telephone support, a Custom support program that meets flexible response times, and Microsoft Dynamics AX and CRM support services for critical issue escalations.
About The Position
We are always looking for ambitious and talented people who want to advance their career options and work on international projects. Now, we are looking for a Customer Service Specialist to become a part of our Customer Service department. Working with us means working on international clients’ projects, working in a friendly environment, and working with a dream team with a ‘sharing knowledge’ culture!
What We Offer
A full-time position that comes with a competitive salary and individual performance evaluation policy
Opportunity to gain international business experience working for world high-class companies
A dynamic, friendly, and supportive environment with a dream team and a ‘sharing knowledge’ culture
Professional and personal growth training policies with additional courses and certifications
Additional private health insurance
Fitness & wellness center to use
High-quality business equipment and cozy office space
Two Annual team buildings and regular internal social and sports team events
Your Skills
Bachelor’s degree, preferably in Computer Science or any related field
Proficient in Microsoft Office applications
Great understanding of computer hardware and software systems ( Experience with ERP and CRM systems would be considered a plus)
Understanding SQL queries or programming language syntax as overall.
Dedicated to problem-solving
Positive and professional work attitude
Excellent interpersonal and customer service skills
Advanced written and spoken English
Ability to work with customized working hours schedule
Responsible, diligent, and proactive.
Team player with excellent communication skills
Your Responsibilities
Triaging every request or issue received
Responsible for ensuring client satisfaction through communication channels
Making daily, weekly, or monthly reports due to the needs of the clients
Responsibility to proactively monitor processes within short time ranges
Analyzing and troubleshooting SQL queries or failed error processes within the software application
Providing technical support to teams within the organization, and to external clients when required
Answer queries and monitor issues with software applications and escalate or close tickets, as necessary
Maintaining and updating technical documents and procedures
Identifying and resolving technical issues
Developing reports for teams across the business
The job role will involve a rotation in 3 work shifts